11530 - Audiocodes AHR Replacement Service for 1 Year Support

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Description:

Ensure seamless operation with Audiocodes Advanced Hardware Replacement (AHR), designed to provide prompt replacements for frequently used field-replaceable units over a one-year service period You can opt for multiple years of coverage This service complements the ACTS 9x5 or ACTS 24x7 technical support Please note, there is a 30-day qualification period effective from the date you purchase the AHR contract, during which AHR claims cannot be submitted.

Remote installation or assistance with installation is not included Key Terms and Conditions include: - Your replacement part will be dispatched based on a mutually agreed timeline during the ordering process If a claim is submitted in North America after 1:00 PM ET, expect shipment the following business day - Should you choose to have your replacement part delivered to an address other than your main one, Audiocodes may charge for shipping costs.

- Be aware that replacement products may be refurbished or previously repaired - The warranty for the replaced item aligns with your main ACTS contract or extends up to 90 days from the replacement shipment date, whichever is longer - It is necessary to send back the defective unit to Audiocodes within 15 days of receiving the replacement item - Failure to return the faulty product within the stipulated timeframe will result in an invoice for the entire purchase price of the original faulty unit.