11512 - 24/7 Remote Technical Support for Audiocodes Products, 12 Months

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In the case the material only comes in a predetermined color or doesn’t come with any color

Description:

Experience exceptional technical support with Audiocodes ACTS 24x7, designed to provide comprehensive assistance for your deployed products over a full year This service offers tiered support from levels 2 to 4, ensuring availability around the clock for urgent issues and during standard hours (Monday to Friday, 9:00 AM to 5:00 PM local time in North America) for other priority concerns, excluding holidays.

Please note that installation support is not part of this package With your ACTS 24x7 subscription, you'll also benefit from complimentary software patches, maintenance releases, major upgrades, and a convenient repair and return service.

Features and Benefits:

•Level 2-4 remote technical support.

•24/7 support for urgent issues.

•Weekday support for other priority levels.

•Free software patches and maintenance releases.

•Free software upgrades and major version releases.

•Repair and return service.