11511 - 24/7 Audiocodes Technical Support for Deployed Products

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Description:

Introducing Audiocodes ACTS24x7, your reliable solution for remote technical support over a full year for deployed products Available around the clock, our level 2-4 support is at your service 24/7 for urgent issues, while assistance for other priorities is offered from Monday to Friday, 9:00 am to 5:00 pm (local North American time, excluding holidays) Please note, this service does not cover remote installation or support for installations.

With ACTS24x7, you also benefit from complimentary services which include: - Free software patches and maintenance updates - Complimentary software upgrades and major version releases - Repair and return service Ensure your operations run smoothly with our comprehensive technical support package.

Features and Benefits:

•Level 2-4 remote technical support for a 12 month period.

•Available 24/7 for urgent priority problems.

•Available Monday - Friday 9:00am - 5:00 pm for other priority levels.

•Includes free software patches and maintenance releases.

•Includes free software upgrades and major version releases.

•Repair and return service.