Shipping Times and Policy
If you would like to pick up your order, please feel free to do so at any of our nationwide stocking locations. Please ensure you bring cash, credit or debit with you to pay for your pickup, OR have previously arranged payment terms with your sales rep. In order to ensure the availability of items on your order or to check stock prior to placing your order, please contact your local sales rep or the store location where you would like to pick up your order. State and local sales tax applies to any order that will be picked up. In order to prevent fraudulent use of your credit card, we ask that you bring the same credit card you used to place your order online with you, along with state issued ID when you pick up your order.
Unlike many of our competitors, everything we sell is free to ship in the continental United States. This is of course unless expedited shipping has been requested, in which case a nominal fee applies. We use all freight carriers including FedEx and UPS ground and always select the most reliable option for your shipment.
We inspect all of the products that we ship prior to shipping, and your product will be packaged to avoid being damaged during transit. Occasionally a product becomes damaged en route, after it has left our warehouse. Please inspect all of your articles, when your shipment arrives. If any packages are damaged, please take a written note of it on the bill of lading. Notify Nassau Electrical Supply if you can and provide any pictures you have taken. You must report any damage within 24 hours of receiving your order. Product defects, are handled under each manufacturer’s warranty policy, whereas shipping damages will be handled by the carrier. In the unlikely event that your product is damaged, we will assist you in this process.